Ponoko Is Hiring a Production Specialist

Ponoko believes in digital making future that will unleash creativity to accelerate human progress. We’re on a mission to empower pro makers to build products for their businesses to build the future & change the world 10x faster and less cost than ever before.

We’re doing this by providing the world’s #1 automated cloud-to-robot laser cutting service that enables pro makers to go from idea to design to quote to prototype to product to market at rapid speed and low cost.

As our Oakland factory of the future Production Specialist, you will deliver this amazing experience to our customers.

About You

  • You believe what we believe.
  • You value what we value.
  • You have a deep desire to help pro makers create their own custom products. This will make it easy for you to smile, persevere and shine through the ups and downs our customers experience on their professional creative journeys, and the ups and downs we experience on ours.

You are:

  • Passionate about quality, and it shows in your work.
  • Familiar with laser cutters, nailing quality and speed.
  • Experienced with vector design software, specifically Adobe Illustrator.
  • Familiar with the properties of the materials in our catalog.
  • Someone who works harmoniously with your team members to delight customers.
  • Cool under extreme pressure, and you radiate this with your team members and suppliers.
  • A happy soul. Who communicates well (including online with our global team).
  • Proactive. Detailed. Process driven. *All three.*
  • Someone who likes to lead, and enjoys working independently.
  • Effective at multi ­tasking and prioritizing the daily rush of tasks that come in a growing company.
  • Someone who understands you get out of life what you put into it. And to change the world this means stepping forward and grabbing at responsibility.

About The Role

  • Passionate about quality, and it shows in your work.
  • Familiar with laser cutters, nailing quality and speed.
  • Experienced with vector design software, specifically Adobe Illustrator.
  • Familiar with the properties of the materials in our catalog.
  • Someone who works harmoniously with your team members to delight customers.
  • Cool under extreme pressure, and you radiate this with your team members and suppliers.
  • A happy soul. Who communicates well (including online with our global team).
  • Proactive. Detailed. Process driven. *All three.*
  • Someone who likes to lead, and enjoys working independently.
  • Effective at multi ­tasking and prioritizing the daily rush of tasks that come in a growing company.
  • Someone who understands you get out of life what you put into it. And to change the world this means stepping forward and grabbing at responsibility.

You’ll be our full time Production Specialist (32-40 hours per week, your choice). You’ll be the trusted maker of our customer’s product designs. You’ll enable us to deliver high quality on time as our customer demand is growing.

Your typical day includes the following:

  • Achieving 3 key goals – quality, speed & productivity of your making service. Measured and reported weekly.
  • Managing our online customer order queue, and laser cutting our customer’s orders.
  • Managing our materials stock so we do not run out. And communicating with our materials suppliers as needed.
  • Ensuring materials are ready for laser cutting and customer orders are packaged and shipped on time.
  • Lending your expertise to assist our customers improve their product designs, as needed.
  • Liaising with our customer team to ensure on-time delivery of quality custom parts.
  • Working in concert with our production team to keep things humming.
  • Delighting our customers with the unexpected, and putting a smile on their faces, particularly when all seemed lost.
  • Regular maintaining & ad hoc fixing of laser cutters.
  • Identifying problems with and improving our workflows to delight customers.
  • Attending weekly production team discussions & regular full team discussion.

Benefits

  • Market rate salary.
  • 32-40 hour week (your choice).
  • Unlimited paid time off.
  • 50% health insurance contribution.
  • Auto 401k payments option.
  • Employee rates on laser cutting your own stuff.
  • Knowing your work day is changing the world as you assist creative pros build the future.
  • Freedom and independence to run your own shift.

About Us

The factory of the future – a digital creative workflow.

Born in 2007, we’re a small group with big dreams. We believe in a digital manufacturing future that unleashes creativity to accelerate human progress. So we’re building the ‘factory of the future’ – a digital creative workflow that makes it easy to go from idea to product to market 10x faster and less cost than ever before, using our cloud-to-robot laser cutting service.

Getting started & scaling manufacturing was hard.

Going from idea to manufacturable design to price to prototype to product to market was a crazy person’s undertaking. Past century solutions nailed robotic mass production, but what about getting started and scaling? It’s little wonder our customers used to say “hardware is hard”.

Hardware at software speed.

What if you could go from idea to product to market at software speed and cost? And how do we digitise the creative workflow that drives this? Welcome to Ponoko.

Recognized as a pioneering leader of the digital making industry, we have been featured in places like The Wall Street Journal, The New York Times, USA Today, CNN Money, Inc. Magazine (cover), Forbes, Wired, Core77, TechCrunch, Makezine, MIT Technology Review, BBC News and The Economist.

And our customers include Apple, Google, Amazon, Facebook, NASA, Microsoft, Intel, Autodesk, Adobe, Disney and Tesla.

Your appointment will enable us to support our amazing customers as we continue to pioneer the digital making industry together.

To Apply

Hit the “Reply” button at the top of this listing to introduce yourself, send your resume, and your answers to these 3 questions:

  1. Why do you want this role (what’s in it for you)?
  2. Why are you the best person for this role (what’s in it for Ponoko)?
  3. What gap/s exist between our needs described above and your experience (no one is perfect, so give us a try)?

We’re looking forward to meeting you 🙂

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