Thank you for your interest in our products. At this point of time we are unable to offer any refunds or accept any returns on our products. However, if you are unable to complete a model due to a missing or defective part(s), we will try our best to ship you replacement parts at no additional cost. Pricing does not include shipping, if, after receiving a shipping quote you decide not to proceed with the order, we will issue you a full refund minus paypal processing charges. Please keep in mind that all of our products do require assembly upon arrival. For further details please visit our website: "www.urvnik.com" Thank you for visiting our showroom.