Manufacturing FAQs

What happens after I add my design to My Ponoko?

After adding your design and specifying your materials, follow the make process to get your design cut out. You can track the making status of your design by choosing to receive email updates, rss feeds or by logging back into your account.

Who will manufacture my product? And where?

Your product will be produced by Ponoko in either San Francisco, CA or Wellington, New Zealand. In the near future, we will be offering more production facilities in the United States and the rest of the world. We need your help to build our personal manufacturing community.

How much will it cost to make my design?

The cost is determined by 3 things:

  • The material you've chosen
  • The thickness of material
  • The complexity of your designs

The laser cuts materials at a range of speeds and as a rule it takes longer to cut thicker materials. The laser is also faster at cutting straight lines than it is at cutting curves. As a general rule of thumb, the more lines your design has, the more it will cost to make.

When you add the materials to your design files in My Ponoko, you'll get an instant price for how much it will cost to cut out. If you need to, you can then go back and refine your design files and upload them again. Check out mingle & share for tips on how to economize your design.

When will I get my piece/pieces back?

Our turnaround time is between 5 to 10 days. You'll then need to wait for shipping.

Is there someone I can talk to about manufacturing?

The best place to start is the Ponoko Forum. There you will be able to get involved in conversations with other users. Feel free to contact us direct if you have questions that can't be answered in the forum.

What technologies are available?

Right now: laser-cutting. In the future: 3D printers, computer-controlled routers and... who knows? Part of our role at Ponoko is to find these technologies and offer them to our users.

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