Ponoko

Legal Stuff

Ponoko's returns policy

Ponoko's policy for designers: 365-day free replacement

If you receive your creation from us and it's not exactly what you ordered, we will be happy to remake and reship it to you for free. We believe that if we have not done what you have asked us to do, then we should do it again until it's right. Period.

So if you're not happy So if you're not happy just contact us to request a full replacement. We'll be happy to make you happy.

With our 365-day free replacement policy, there is no fine print. All we ask is you take responsibility for any problems at your end - like with your design, or your choice of materials. Remember, prototyping and refining your designs is an integral part of the product creation process.

  • You can get a replacement for up to 365-days from the order date.
  • The problem must have been caused at our end, and not yours.
  • We'll remake and reship your creation for free.
  • Once we have figured out what went wrong (typically within 72 hours of receiving your replacement message), we will remake and reship your creation as fast as we possibly can.

(Please note, buyers from the Showroom need to contact the seller, not Ponoko, to report a problem).

Ponoko's policy for retail buyers

We encourage sellers and retail buyers to try to work out any conflict that may arise when dealing with products sold by sellers to retail buyers.

Because we provide a system that gives control to designers and sellers, we cannot accept responsibility for the quality of the products or product plans (including quality of design, workmanship, etc). The seller approves the quality and format of each product, product part or product plan. We do not monitor or check individual products or product plans prior to being showcased through our website.

As a result retail buyers need to reply upon the seller's returns policy—so please read this carefully before you buy. If one does not exist, the retail buyer's purchase risk is higher than if a clear policy does exist.

In this case, if you have a question about your product, please contact the seller direct. Ponoko is unable to resolve problems or complaints for purchases made directly from a seller. This is a matter for retail buyers and sellers to negotiate.

Formulor's returns policy

In accordance with our Terms and Conditions, Formulor offers a 30-day money back guarantee for orders that:

  • you receive the wrong products/parts; or
  • you receive product parts made in a material or size other than that specified in your order.

We will not refund or replace goods because there is a problem with the product plan, your choice of materials or they don't turn out as you expect. You should expect to have several attempts before you perfect your design. Prototyping and refining product plans is an integral part of the Formulor process, especially if you are creating interlocking parts.

Please note that shipping charges are not refundable.

RazorLAB's returns policy

We do our very best to ensure that you are happy with your purchase. We offer a 30-day money back guarantee to you on all products or product parts manufactured and shipped direct from Us to you, if:

  • they are damaged in transit;
  • you receive the wrong products/parts; or
  • you receive product parts made in a material or size other than that specified in your order.

We will not refund or replace goods because there is a problem with the product plan, your choice of materials or they don't turn out as you expect. You should expect to have several attempts before you perfect your design. Prototyping and refining product plans is an integral part of the process, especially if you are creating interlocking parts.

Please note that shipping charges are not refundable.

Vectorealism's returns policy

We don't accept returns or reimbursement requests due to second thoughts on the purchase requested, as the right of recess cannot be applied on the sale of personalized articles (according to the art. 5 codicil 3 letter c) of the D. Lgs.185 of the 22/05/99).

Making an exception to the regulations, we offer a 10 working-day money back guarantee to designers if:

  • you receive the wrong products/parts; or
  • you receive product parts made in a material or size other than that specified in your order.

Because we provide a system that gives control to designers, we cannot accept responsibility for the quality of the products or product parts (including quality of design, workmanship, etc). We will not refund or replace goods because there is a problem with your product design, your choice of materials or they don't turn out as you expect. You should expect to have several attempts before you perfect your design. Prototyping and refining product plans is an integral part of the Vectorealism process, especially if you are creating interlocking parts.

The materials used by us may vary trivially in color and surface quality and thickness even from one production batch to the next. With respect to such typical variations, there shall be no duty of replacement. The product shall be deemed to comply with the applicable contractual standard.

Where the products are defective, you must provide us with full particulars of the product order, the nature of the defect and such other details as we may require. Do not return the products to us unless we request you to do so. In case we request to send us the product, the cost of dispatch shall be paid by you.

Where any claim is made against us, we may in our absolute discretion choose to replace the products or to refund the cost to you. Any warranty claims must be made as soon as the defect is reasonably apparent and in any event, no later than 10 working days after shipping of the products to you.


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